Logistics & Customs Specialist

GFR Pharma is a privately held manufacturer of natural health products.  As a proud Canadian company located in Coquitlam B.C., we are committed to manufacturing high-quality products for our customers.

With the continued growth of our business, we are seeking to hire a “Logistics & Customs Specialist” to join our Warehouse team.  

Main Responsibilities will include (but not limited to):

Freight Coordination

  • Freight Coordination and management
  • Freight optimization projects
  • Customs audits, proactive customs management (coordinating rulings requests, duty drawbacks, etc.)
  • Prepare customs documentation for international shipments, including commercial invoices and NAFTAs; respond to inquiries from couriers and carriers.
  • Communicate directly with customers regarding shipment updates.
  • Troubleshoot shipment exceptions.
  • Mediate with the carriers to resolve logistical issues and claims.
  • Manage domestic and international parcel, FTL, and LTL freight, including obtaining freight and customs quotes and arranging shipments.

Inventory Management

  • Monitor all inbound, outbound, and return shipments on a daily basis for third party warehouse, keeping ERP and inventory reporting up to date.
  • Verify Third Party Warehouse invoices by matching to proof of shipments and reconcile any discrepancies.
  • Manage Third Party Warehouse inventory, reconciling with and updating ERP system.
  • Create delivery tickets for shipping out of Third Party Warehouse.

Support Shipping Coordinator

  • Work with shipping to have product ready as per sales and customer requirements.
  • Communicate directly with customers regarding ready to ship product and shipment updates.
  • Assist with coordination inbound and out bound transports to appropriate doors by means of monitor and gate control.
  • Keep updated with Production schedules and finished product completion.
  • Assist with booking of appointments for Receiving and Shipping.
  • Generate pick tickets.
  • Determine pick to locations and picking sequence to match finalized on floor quantities.


  • Participate in definition and implementation of new logistics processes within the company.
  • Support other departments in their logistics initiatives.

Shift Schedule:

  • Monday to Friday – 8:00 AM to 4:30 PM.

Requirements include:

  • Logistics and customs experience.
  • Superior analytical, communication and organizational skills.
  • Excellent attention to detail and time management skills.
  • Strong proficiency in Microsoft Excel (and other Office Suite applications).
  • Ability to multi-task and work under pressure.
  • Fluent in English, verbal and written.
  • Basic mathematical/accounting skills.
  • Experience working in a warehouse production environment an asset.

We value our employees and provide a respectful, safe and supportive work environment!
Along with competitive wages, we offer a fully paid comprehensive benefit package upon completion of a 3 month probation period.

If you are interested in joining our team, we look forward to receiving your resume to jobs@gfrpharma.com.   Only individuals selected to be interviewed will be contacted. 

Thank you for your interest in GFR Pharma Ltd!


Please forward my sincere gratitude to the GFR team. You guys are seriously, seriously on-it!
Chris GFounder
I always prefer to make our products at GFR if possible, because I am confident with your product quality and service for us.

We are growing well steadily in the Korean market and so orders are continuous and items keep increasing.

I really hope to work closely with GFR with most of our products.
James T.President
We cannot wait any longer to express our appreciation for your help during our production process.

We thank you for your professional suggestions and the quick responses to every question we have had; you have been so patient in helping us with every one of our inquiries.

Your guidance throughout the entire product development and production is a tremendous support to us.
In all my years, I can honestly say, no other company I have ever worked with has provided me with such an unparalleled level of care and service. Literally, GFR Pharma has provided my company with the best level of service I have ever experienced. You are that good, that efficient, that professional.

If there was a problem, it was fixed. If there was a challenge, it was met. If there was a deadline, it was met.

It’s time for an official thank you.
Great first experience manufacturing my product with GFR. I am definitely going to be utilizing your services in the future for more of our products and look forward to our next project with you. Thanks again!
We appreciate our relationship with GFR. From QC to communications, we have found working with GFR to be a pleasure, highlighted by excellent communications and reliable delivery dates. Thank you.
Michael BentleySierraSil Health Inc.