Order Entry Clerk

GFR Pharma is a privately held manufacturer of natural health products.  As a proudly Canadian company located in Coquitlam B.C., we are committed to manufacturing high-quality supplements for our customers.

With the continued growth of our business, we are actively seeking to hire an experienced
Order Entry Clerk with a passion for the natural health industry.

Main Responsibilities (but not limited to):

  • Maintain customer master files in SAP B1.
  • Match customer purchase orders to approved quotations.
  • Enter sales orders in SAP B1.
  • Receive and process monthly staff orders.
  • Work closely with the AR team to ensure customer is within credit limit.
  • Monitor open purchase orders in the SPS portal to ensure orders are entered, delivered and invoiced on a timely basis.
  • Process customer returns and coordinate returns with the logistics team.
  • Process freight bill backs to customers
  • Process R&D sales orders and work closely with the sales team to ensure that these orders are invoiced in a timely manner.
  • Send picking tickets for branded products to Logistics for delivery coordination.
  • Review open sales order report and work closely with the sales coordinator roles to ensure that delivery dates are updated in SAP.
  • Review orders on “hold” and follow up for resolution
  • Generate and distribute daily order entry reports and other reports as required
  • Ad hoc duties as assigned to support the Finance Team through the A/R process.

Required Qualifications:

  • At least 2 years in a similar support role, preferably in the Natural Health industry.
  • Knowledge of customer service principles and practices.
  • Proficient in MS Office, SAP (or similar ERP system), and basic accounting skills.
  • Strong attention to detail and the ability to question anything unusual.
  • Strong organization skills and the ability to multi-task and prioritize work responsibilities.
  • Ability to troubleshoot and handle a fast-paced environment.
  • Strong communication skills, including a good command of English, both verbal and written.
  • Ability to perform basic mathematical and geometric calculations.

We value our employees and provide a respectful, safe and supportive work environment! Along with competitive wages, we offer a fully paid comprehensive benefit package.

Qualified candidates are asked to submit a resume by email to jobs@gfrpharma.com.  Only the candidates selected for an interview will be contacted.

Thank you for your interest in GFR Pharma Ltd!


I always prefer to make our products at GFR if possible, because I am confident with your product quality and service for us.

We are growing well steadily in the Korean market and so orders are continuous and items keep increasing.

I really hope to work closely with GFR with most of our products.
James T.President
Great first experience manufacturing my product with GFR. I am definitely going to be utilizing your services in the future for more of our products and look forward to our next project with you. Thanks again!
In all my years, I can honestly say, no other company I have ever worked with has provided me with such an unparalleled level of care and service. Literally, GFR Pharma has provided my company with the best level of service I have ever experienced. You are that good, that efficient, that professional.

If there was a problem, it was fixed. If there was a challenge, it was met. If there was a deadline, it was met.

It’s time for an official thank you.
Please forward my sincere gratitude to the GFR team. You guys are seriously, seriously on-it!
Chris GFounder
We cannot wait any longer to express our appreciation for your help during our production process.

We thank you for your professional suggestions and the quick responses to every question we have had; you have been so patient in helping us with every one of our inquiries.

Your guidance throughout the entire product development and production is a tremendous support to us.
We appreciate our relationship with GFR. From QC to communications, we have found working with GFR to be a pleasure, highlighted by excellent communications and reliable delivery dates. Thank you.
Michael BentleySierraSil Health Inc.