Customer Service Representative

GFR Pharma is a privately held manufacturer of natural health products.  As a proud Canadian company located in Coquitlam B.C., we are committed to manufacturing high-quality products for our customers.

With the continued growth of our business, we are actively seeking to hire an experienced
Customer Service Representative with a passion for the natural health industry.

Job Purpose:

  • Maintain a “Customer first Culture” while delivering superior customer service and diligent account management.
  • Represent the company in a positive manner, answering a variety of questions, returning calls and fulfilling special requests in a timely manner.
  • Contribute to the team effort by being proactive and by performing other job-related tasks as assigned

Main Responsibilities (but not limited to):

  • Identify and assess customer’s needs; Handle in-bound calls, complaints, provide solutions and follow up to ensure a timely resolution.
  • Enter and track Sales orders.
  • Generate and maintain Sales reports.
  • Liaise with Internal departments to track customer’s account, order status and delivery information.
  • Prepare customer required documentation.
  • Provide additional support to the Sales Team as requested by the Sales Manager.

Required Qualifications:

  • At least 2 years in a similar support role, preferably in the Natural Health industry.
  • Strong phone, listening, interpersonal and communication skills (written and verbal).
  • Excellent organizational and multi- tasking skills.
  • Strong computer skills with MS Office (MS Outlook, Excel, Word, PowerPoint).
  • Task timeline management.
  • SAP experience will be considered an asset.

Behavioral Competencies:

  • Ability to remain positive and calm in challenging situations.
  • Maintain a “Customer first Culture”
  • Accountability
  • Problem solving
  • Team player


  • Respectful, safe and supportive work environment.
  • Opportunity for growth.
  • Competitive wages and a fully paid Health and Retirement Savings benefit programs.
  • Employee Recognition Programs; Monthly lunch Day, Employee of the Month, Anniversary Celebrations.
  • Annual Social Events; Charity Golf Tournament, BBQs, Holiday Parties.

Qualified candidates are asked to submit a resume and cover letter to Only the candidates selected for an interview will be contacted. Thank you for your interest in GFR Pharma Ltd.


Please forward my sincere gratitude to the GFR team. You guys are seriously, seriously on-it!
Chris GFounder
In all my years, I can honestly say, no other company I have ever worked with has provided me with such an unparalleled level of care and service. Literally, GFR Pharma has provided my company with the best level of service I have ever experienced. You are that good, that efficient, that professional.

If there was a problem, it was fixed. If there was a challenge, it was met. If there was a deadline, it was met.

It’s time for an official thank you.
We cannot wait any longer to express our appreciation for your help during our production process.

We thank you for your professional suggestions and the quick responses to every question we have had; you have been so patient in helping us with every one of our inquiries.

Your guidance throughout the entire product development and production is a tremendous support to us.
We appreciate our relationship with GFR. From QC to communications, we have found working with GFR to be a pleasure, highlighted by excellent communications and reliable delivery dates. Thank you.
Michael BentleySierraSil Health Inc.
Great first experience manufacturing my product with GFR. I am definitely going to be utilizing your services in the future for more of our products and look forward to our next project with you. Thanks again!
I always prefer to make our products at GFR if possible, because I am confident with your product quality and service for us.

We are growing well steadily in the Korean market and so orders are continuous and items keep increasing.

I really hope to work closely with GFR with most of our products.
James T.President